Popular questions
No, points cannot be transferred or gifted to another Fidelity Card user.
The Fidelity Card is personal and non-transferable.
The Fidelity Card is only valid in the country where it is issued.
Therefore, you can only have one Fidelity Card per country, but multiple Fidelity Cards in total if you are registered in different countries' Fidelity programs. For example, you can hold a France Fidelity Card and an Italy Fidelity Card at the same time, but it is not possible to transfer points between Fidelity Cards of different countries.
No, Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
All the Fidelity Card Terms and Conditions can be consulted here.
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
No, you do not need to be registered on our site to make purchases. If you create a personal account, you can: Manage your personal information and make purchases quicker Track your orders in real time Request a return directly from your account Add items to your wishlist Get exclusive updates from Intrend
Changes can be made before the warehouse has processed the order. If you are a registered user and placed the order through your account, you can cancel your order directly in the “My Orders” section. Alternatively, you can contact Customer Service, who will check the status of your request
