Popular questions
You can always check your Fidelity Card balance here.
If you have lost the Fidelity Card activated in-store, you can visit any Intrend store to generate a new one. If the Fidelity Card is linked to your online account, you can block it and activate a new one directly in the dedicated section. In both cases, the points you have earned so far will be transferred to the new Fidelity Card.
If you already have a Fidelity Card but do not have a personal account, you can create one right away and link it to your Fidelity Card number during registration. If, on the other hand, you already have a personal account, simply contact our Customer Service.
Yes. If your card was activated online, you just need the code on your Fidelity Card that was e-mailed to you.
You can also see and print your Fidelity Card number through My Account.
No, points cannot be transferred or gifted to another user who holds a Fidelity Card. The Fidelity Card is personal and non-transferable. The Fidelity Card is only valid in the country where it is issued. Therefore, you can only have one Fidelity Card per country, but multiple Fidelity Cards in total if you are registered in multiple Fidelity programs across different countries. For example, you can simultaneously hold an Intrend Fidelity Card Germany and an Intrend Fidelity Card France, but it is not possible to transfer points between Fidelity Cards from different countries.
To use your Fidelity Card discount voucher, the full-priced products must have a total value of at least €1.00 more than the amount of the voucher. For example, if the voucher is worth €25.00, the total value of the full-priced products must be at least €26.00 (please note: shipping costs do not count towards the total amount or earn points). The Fidelity Card discount voucher cannot be applied to products on sale. For instance, if you have reached a discount voucher and your shopping cart contains both a product on sale and a full-priced product, the discount voucher can only be used on the full-priced product.
No, the Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
In the event of a total or partial cancellation of your order, the points corresponding to the Fidelity Card discount voucher applied to the cancelled items will be returned to you. It is not possible to apply the voucher or the corresponding points share exclusively to the remaining, non-cancelled items of the same order. The portion of the discount voucher used on the cancelled item will become available again after the order has been fully delivered.
No, to earn points when shopping in an Intrend store located in a different country, you must sign up for that specific country's Fidelity Card program.
For example, if you hold a Fidelity Card issued in one country and make a purchase in an Intrend store in a country other than the issuing one, you will not earn points on your original card. To earn points in that store, you will need to enroll in the local Fidelity Card program.
The complete regulations concerning the Fidelity Card can be consulted here.
