Popular questions
Do the points I’ve collected have to be used within a certain date?
Consult the Terms and Conditions to find out the expiry date, after which it is no longer possible to use the points you have collected.
Can I gift or transfer my points to another Fidelity Card?
No, points cannot be transferred or gifted to another Fidelity Card user.
Can I use the discount vouchers in conjunction with other promotions?
No, Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
Where can I consult the Fidelity Card Terms and Conditions?
All the Fidelity Card Terms and Conditions can be consulted here.
What is the CVV/CVC code? And where can I find it?
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
- On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers.
- On American Express cards the code is printed on the front and consists of 4 numbers.
When will my account be charged?
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
Is shopping on this website safe?
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
Do I need register to complete the purchase?
No, you do not need be registered on our site to make purchases.
However, registration is fast, free, safe and gives you many advantages:
- Receive updates on your order and check past purchases;
- Save your delivery preferences;
- Request returns and check your refunds online;
- Receive exclusive updates from the world of Intrend.
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